At PetPalace.uk, we constantly search the internet to ensure our prices remain competitive. If you find the same product online for a lower price, we will not only match that price but also include a free gift as a bonus!
For the full terms and conditions of this offer, please see below.
To submit a price match request, please email sales@petpalace.uk, and one of our team members will respond within 30 minutes during office hours.
Terms & Conditions:
- The product in question must be new, identical in style, specification, size, and colour, and offered under the same terms.
- Our Price Promise can be claimed against any competitor in mainland UK, including UK websites, but excluding factory outlets, membership clubs, duty-free shops, home shopping channels, auction sites, market stalls, private sales, and liquidation or any other “closing down” or insolvency sales.
- The competitor store or website must have the product in stock and available for immediate purchase or delivery.
- We must also have the product in question in stock.
- Gift vouchers are exempt.
- Typographical errors shall not apply. No affiliate, promotional, voucher code, or media discount applies. Any other retailer’s price match promotion which offers an additional rebate or other benefit for any price matched product is also excluded.
- We must be able to verify the lower price being offered by the competitor to our satisfaction.
- The price being matched must include all taxes (including VAT), postage, and packing charges, as applicable.
- Our Price Promise applies up to 7 days after purchase. Proof of purchase will be required without exception.
- All Price Promise transactions are carried out at the discretion of PetPalace.uk.
- We reserve the right to withdraw this Price Promise at any time.