Mon-Fri: 09:00 - 17:00

About Us

Our Mission

At, our mission is to create an unparalleled oasis of love, care, and support for pets and their families throughout the United Kingdom. We believe that pets are an integral part of our lives and deserve to be treated with the utmost respect, dignity, and compassion. Our aim is to enhance the well-being of pets and their families by offering a comprehensive range of high-quality products, services, and resources that cater to their unique needs and lifestyles.

Core Values:

  1. Love and Compassion: We are committed to creating an environment that nurtures the bond between pets and their families, fostering love and compassion at every interaction.

  2. Quality and Excellence: We strive for excellence in all aspects of our business, from the products we offer to the services we provide, ensuring that we always meet or exceed the expectations of our customers.

  3. Education and Empowerment: We believe in the power of knowledge and seek to educate and empower pet owners by providing them with the resources and tools they need to make informed decisions about their pets’ health, well-being, and happiness.

  4. Innovation and Sustainability: We are dedicated to exploring new and innovative ways to improve the lives of pets and their families, while minimizing our impact on the environment and promoting sustainable practices within the pet industry.

  5. Community and Collaboration: We believe in the strength of community and seek to foster connections and collaborations with other pet professionals, organizations, and businesses, working together to enhance the lives of pets and their families.

Our Offerings:

  1. Premium Pet Products: We provide a carefully curated selection of high-quality pet products, including food, treats, toys, grooming supplies, and accessories, to meet the diverse needs of pets and their families.

  2. Expert Services: Our team of experienced professionals offers a wide range of services, such as pet grooming, training, daycare, boarding, and veterinary care, all tailored to meet the unique needs of each pet and their family.

  3. Educational Resources: We offer an extensive library of educational materials, including articles, videos, and seminars, designed to empower pet owners with the knowledge they need to make the best choices for their pets’ well-being.

  4. Customer-Centric Approach: We are committed to providing exceptional customer service, focusing on personalized attention and care, to ensure a seamless and enjoyable experience for pets and their families.

  5. Community Engagement: We actively participate in and support local pet-related events and initiatives, promoting responsible pet ownership and raising awareness about important pet issues within our communities.

At, our vision is to become the most trusted and respected provider of pet products, services, and resources in the United Kingdom. By adhering to our core values and delivering on our promises, we aim to cultivate a strong and lasting relationship with our customers, their pets, and the broader pet community, ultimately enhancing the lives of pets and their families across the nation.

Meet The Team

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Mark Melling

Managing Director

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James Mooney

Finance Director

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E-Commerce & UX Manager

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Rick Truss

Commercial Director

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Digital Marketing & SEO Executive

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Becky Fields


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Warehouse Manager

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Customer Support

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Marketing and PR